MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s
most iconic brands. We design, operationalize, and execute managed sales and customer experience
solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes.
We live by a set of people-focused values that guide our relationships with each other and with our clients.
By putting people first, working together to make others successful, and establishing a rich and empowered
work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Sales Associate is responsible for connecting with existing and potential customers while working on
projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales; sales
agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned
clients and programs in accordance with policies, procedures, quality standards, and federal laws and
regulations

Essential Job Functions:

• Connect with existing and potential customers while working on projects requiring strong sales skills
to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to
corporate and department policies and procedures
• Sales agents are responsible for processing various incoming and outgoing sales focused phone calls
for assigned clients and programs in accordance with policies, procedures, quality standards, and
federal laws and regulations
• Call processing includes presenting offers, overcoming caller objections, transitioning between script
elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names,
addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer
service
• Depending on program requirements, either present offers by reading scripted sales presentations
verbatim or paraphrasing and customizing the presentations based from product summary
information, allowing an opportunity to make an informed decision regarding the purchase of a
product/service offer
• Agents should maintain established quality and completed calls per hour goals while supporting
program goals and objectives
• Maintain excellent product knowledge regarding product offers, pricing and upsells
• Exercise exceptional customer service skills optimize each contact with the customer

Ensure that calls are processed in strict adherence to established policies, procedures, quality
standards as well as applicable federal laws and regulations
• Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely
manner
• Maintain required documentation in an accurate and timely manner using established systems
• Maintain strict confidentiality of information provided by customer or data accessed within assigned
systems
• Maintain an in-depth knowledge of assigned client's products and service, as well as policies and
procedures regarding customer calls
• Establish and maintain a professional relationship with internal/external customers, team members
and department contacts
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the
services being provided

Required Knowledge, Skills, and Abilities:

• Ability to work flexible schedules, which may include working weekends
• Based on program may need to be bilingual in English, Spanish, French, etc.
Job Requirements:
• Minimum High School education/GED
• Additional education and/or experience requirements may be required based on specific program
• Passing program specific assessments required

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)