MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. 

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Recall Team Lead will be a liaison between Field Canvassers and the Region Manager. The Recall Team Lead is responsible for supporting and partnering with leadership while effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography.

Essential Job Functions:

• Support leadership with driving performance of team to satisfy and exceed program goals and initiatives
• Partner with leadership to assist with monitoring program objectives and providing critical performance feedback
• Act as a liaison between Field Canvassers and Region Manager while performing canvassing expectations
• Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentation
• Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
• Subject matter expert on assigned initiative(s)
• Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available.
• Complete, upload, and record all information to specific requirements in Salesforce.com
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate consumers on the extreme importance of recall and/or initiative(s)
• Overcome hesitancy and resistance from consumers to close cases
• Develop relationships and work closely with assigned businesses in designated markets and field team members
• Contact or visit other locations as assigned
• Conduct investigative work to verify the accuracy of identified outcomes from call reports
• Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
• Utilize available online resources to identify the location, owner, and disposition of identified target.
• Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
• Document results of research in Salesforce.com or another database as directed

Required Knowledge, Skills, and Abilities:

• Demonstrated leadership, motivational and influencing skills
• Capability of working in a team-oriented environment that is fair, open and honest
• Ability to communicate effectively and provide follow up
• Willingness to adhere to activity and reporting requirements
• Proven experience interacting with customers in person, via phone call, text, and email
• Effective communication and organization skills
• Ability to work independently in the field with limited supervision
• Ability to analyze and utilize key information to create territory action plans to achieve business
objectives
• Ability to make independent decisions in the field positively impacting business objectives
• Excellent written, verbal, and communication skills
• Ability and willingness to conduct presentations to both small and large groups of people, to a diverse
audience including, business personnel, customers, and community leaders
• Strong interpersonal skills
• Ability to work a non-traditional schedule, weekends, and evenings
• Bilingual desired (English/Spanish)

Job Requirements:

• High School Diploma or equivalent
• 1+ years’ experience in industry-specific background preferred
• 1+ years’ experience in leadership role
• Must have reliable transportation to perform essential functions within an assigned geographic area
• Valid Driver’s License
• 25% travel, including overnight travel

Additional Job Requirements

• Frequently position self to get in and out of a vehicle
• Regularly ascend and descend stairs
• Frequently move objects weighing up to twenty pounds
• Consistently work in outdoor weather conditions 

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)