Join our team as an Operations Specialist supporting the Buy Back Program and Field Service Consultant (FSC) operations. You will be the operational backbone for leadership, auditing data, monitoring compliance, and executing processes so that information is accurate, follow-ups are timely, and reports are ready when needed.

You will partner with leadership, Field Service Consultants, Team Leads, Salesforce administrators, and Stellantis stakeholders to keep operations disciplined and improve program performance through proactive auditing and administrative support.

What You’ll Do

• Audit FSC case activity for process compliance, including required fields, visit notes, escalation notes, and closure accuracy
• Monitor aging cases, missed follow-ups, overdue updates, and incomplete documentation
• Conduct routine audits of STAR case utilization and escalation compliance
• Maintain escalation tracking logs, monitor business center escalations and aging, and prepare summaries for PM review
• Coordinate Salesforce access requests, TID requests, and user provisioning, and verify access after implementation
• Manage asset requests and maintain asset tracking logs
• Track action item completion across stakeholders and maintain action item logs and follow-up communications
• Coordinate onboarding and offboarding, and support equipment, asset, inventory, vendor, apparel, and supply ordering
• Support data cleanup, identify trends and process gaps, and recommend improvements to reporting accuracy

What Makes You a Great Fit

• Strong attention to detail
• Ability to identify trends and risks
• Comfortable working with large data sets
• Excellent task management and prioritization skills
• Ability to manage multiple projects simultaneously
• Strong follow-up discipline
• Professional written and verbal communication skills
• Able to prepare concise executive summaries
• Comfortable interacting with leadership and field personnel
• Maintains confidentiality and data accuracy
• Ensures deadlines are met
• Drives tasks to completion with minimal supervision

What You’ll Need

• Bachelor's degree in business administration, operations management, data analytics, or related field, or equivalent experience in lieu of degree
• 2-5 years of operations, auditing, program coordination, reporting, compliance, or administrative support experience
• Advanced Microsoft Excel skills, including pivot tables, VLOOKUP/XLOOKUP, conditional formatting, and data validation
• Proficiency with Microsoft PowerPoint, Teams, and Outlook
• Experience with Salesforce, Tableau, Power BI, or similar reporting platforms is preferred
• Experience supporting field operations or automotive programs is a plus

Ready to Apply?

If you are a highly organized, detail-oriented professional who enjoys auditing processes, maintaining data integrity, developing reports, and driving operational accountability, we’d love to hear from you. Apply today and help leadership focus on strategy, stakeholder management, and program execution.

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.