MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities:

Training and Coaching:

• Training and coaching MarketSource retail sales representatives inside Target Mobile's retail locations to sell and demonstrate Wireless products, accessories and services to customers

Areas of Focus:

• Ensure that the highest level of guest service is provided using Target Mobile's go to market criteria.
• Ensure that our associates represent MarketSource in our client with the highest integrity and ethical standards.
• Ensure that MarketSource’s agnostic consultative selling framework is mastered and executed.
• Ensure that all products and services are consistently offered to all clients base on our needs based selling strategy
• Ensure that product and kiosk hygiene are executed at the highest level.
• Ensure that all shrink goals are met.

Relationship Development:

• Establish and maintain critical relationships with Target Mobile's Retail Partners including Store Managers, dept. leads and other associates.
• Ensure the development and maintenance of strong relationships with all vendors. This includes adoption of all pertinent product knowledge and promotional activity.
• Ensure and promote strong relationships with the field team and Regional Leadership to ensure communication continuity and adoption of all directives

Management:

• Manage sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching
• Ensure employee satisfaction through progressive employee engagement
• Interview and hire high quality full and part time Sales Rep candidates
• Manage attrition through key performance indicators
• Manage performance in district to achieve sales objectives
• In conjunction with Support Team Members, Manage all aspects of in store execution , including but not limited to:
• Geo check in and out
• Kiosk shift scheduling and hours completion
• Call report compliance
• Work collaboratively with field sales leadership
• Communicate and execute launch of projects and initiatives
• Participate in retail partner’s weekly sales meeting
• Provide regular reports to sales leadership
• Participate in and complete required sales training
• Provide feedback on current kiosk performance
• Providing responsibility for distribution, tracking and retention of all team resources
• Strategic Partnership
• Identify trends and opportunities
• Gather intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations

Requirements:

• 3-5 years training, sales, account management or related experience plus 2+ years of retail management experience
• Must be 18 years or older
• Proven record as a leader and manager
• Excellent communication skills
• Knowledge of wireless industry preferred
• Flexibility to work weekends and travel when required
• Proven self starter
• Ability to incent and drive sales reps to perform and deliver client expectations
• 4 year College degree required

Physical Job Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
• Requires the ability to move around the store and maneuver merchandise when necessary
• Walking and Standing
• Requires moving around the store to assist Customers
• Identifying and reading reports
• Requires recognizing, identifying and using products

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com. 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. 

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.