Service Contract Manager
MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s
most iconic brands. We design, operationalize, and execute managed sales and customer experience
solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes.
We live by a set of people-focused values that guide our relationships with each other and with our clients.
By putting people first, working together to make others successful, and establishing a rich and empowered
work culture, we create opportunities for our people and the businesses we serve to be successful.
Summary
The Service Contract Manager is responsible for achieving national targets for Service Contract (VSC) and
Maintenance Plan (MP) sales across the U.S. This role requires strong leadership in identifying, developing,
and managing talent, as well as ensuring high levels of client and dealer satisfaction.
Essential Job Functions:
• Grow Fleet and Commercial VSC and MP sales to meet national goals
• Lead and oversee a national remote field team with accountability for performance and results
• Partner with Market Directors and National Account Managers to develop dealer action plans
• Collaborate with Client and MarketSource teams to present the Fleet & Commercial Service Contract
value proposition to dealerships
• Ensure comprehensive onboarding, training, and ongoing development for team members
• Conduct field visits—individually, with clients, or with dealership personnel—to reinforce process
adherence
• Maintain accurate and complete activity records within Salesforce
• Build and maintain productive relationships with client stakeholders and assigned dealerships
• Participate in quarterly and annual business reviews
• Communicate competitive insights and product challenges to the client promptly
• Support consistent communication and adoption of program directives across field teams
• Promote employee engagement and satisfaction
• Hire and manage high performing team members and monitor attrition through KPIs
• Lead project and initiative launches
• Deliver regular updates and reports to program leadership
• Complete all required training and ensure full compliance across the team
• Review performance metrics, establish action plans, and drive execution
• Oversee distribution, tracking, and retention of team resources
• Gather market intelligence and translate findings into strategic recommendations
• Partner with event planner at large internal or client meetings to include but not limited to badge
creation, supply ordering and shipment of awards
Required Knowledge, Skills, and Abilities:
• Proven experience managing remote field teams
• Strong business acumen, especially in Automotive and Fleet operations
• Ability to train, develop, and motivate remote teams
• Effective leadership, communication, and problem-solving skills
• Strong organizational capability and ability to meet deadlines
• Skilled in presenting to senior leaders and groups of various sizes
• High personal integrity and ability to manage confidential information
• Strong decision-making skills and ability to handle multiple priorities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Job Requirements:
• Bachelor’s degree or equivalent experience
• 5+ years in Automotive Dealership operations (Fleet & Commercial Sales, F\&I, Sales Management)
• Experience with Fleet & Commercial Accounts preferred
• Travel up to 75% (2–3 weeks per month)
• Valid Driver’s License
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.
Software Powered by iCIMS
www.icims.com